Refund Policy

  Refund Policy  Returns Policy  Please read the rules and regulations herein for our duty and care to our customers : https://www.accc.gov.au/speech/cosmetic-compliance-and-safety-and-the-australian-consumer-law We may charge no more than $150 for professional scientific checks of returned products to the owner of the returned product - usually carried out by manufacturing professional staff  Owner of returned goods must prove date of purchase with receipt if asked by our representatives.  
Where do items need to be returned?
Products may be posted into our Registered Address : Hepburn Springs Naturals Pty Ltd, 136 Main Road, Hepburn Springs 3461, Victoria or by mutual agreement - eg. at a retail site we have booked close to customer residence.

Compensation will be by agreement between Hepburn Springs Naturals and the customer or his/her agent.